Frequently Asked Questions

Contact & Order Information

  • Who do I contact for questions about my order?
  • Can I include a message to the recipient with my order?
    • Yes, during check out, add your note and we will print it and include it in the snack box order.
  • Do you accept bulk orders (5 or more boxes at once) for clubs and departments?


  • Where do you ship?
    • We ship to lower 48 states for free
    • No shipping to PO Boxes, International destinations, or to prisons/jails/correctional facilities
  • Who do you use for shipping?
    • We typically use UPS for shipping. In some rare instances, we use USPS if UPS doesn’t service the location.
  • Do I have to pay separate for shipping?
    • No! The cost of shipping is included in the snack box.
  • How long does an order take to ship?
    • We try to ship all orders within 2 business days, and we ship ground. Tracking is available for all orders.
  • Can I pay for expedited shipping?
    • No. 
  • Will I receive tracking and delivery confirmation?
    • Of course. Tracking will be sent to the email address supplied during checkout.


  • Why isn’t there chocolate in my snack box?
    • We don’t ship chocolate or melty items during typical summer months (typically May through September, but it may be extended if there's a heat wave). Melting is not fun.
  • Can I pick the exact items in my snackbox?
    • No, our program is designed for you to try new items, curated by our snack experts. Each box type has a description of what you can expect to receive.
  • My company has a product I want to include in your snack boxes – how do I do that?


  • Do I have to pay sales tax on the snack boxes?
    • Yes, any applicable sales taxes will be calculated and added to your total at checkout.
  • How do I redeem coupons?
    • If you have a coupon code, enter it in at checkout. Only one coupon code or discount allowed per order.
  • Can I use my college or university's dining dollars for snack boxes?
    • No. We accept major credit cards and PayPal. Apple Pay, Google Pay and other payment options coming soon.


  • When will my monthly subscription ship?
    • We ship subscription orders twice a month – on the 1st and on the 16th. You will receive an email when we are about to ship your box.
  • How do I change my address for a subscription?
    • Email our team and include your order number and we will take care of it.